“Access to banking services is essential for people and for the economy. Remote account opening, with no visits to the bank and no paperwork is a very important project for CEC Bank, and it can contribute to increasing financial inclusion, considering over 90% of Romanians have access to mobile internet. We are glad that, besides the remote banking services we already had in our portfolio - Internet Banking, Mobile Banking, phone services – now, we can give Romanians located in the country and abroad the possibility to become CEC Bank customers, 100% online”, stated Bogdan Neacsu, CEO and President of CEC Bank.
The technical solution used allows customers to complete online all the steps for getting access to the ”Welcome” package, which includes a current account, a debit card and Mobile Banking service. The process features multiple levels of security, including verification of the applicant, running artificial intelligence algorithms for data and facial recognition, as well as a video call with the bank’s staff. The contract is signed by both the bank and the customer using qualified digital certificate (eIDAS compliant), then sent by the bank to the customer via email. The “Welcome" package account is opened immediately after the online registration process is completed, and the customer can access Mobile Banking straight away. The card is issued and sent by mail to the address indicated by the customer.
“In the current context, in which people’s mobility is limited because of the COVID-19 pandemic, the need for technical solutions to provide remote digital access to financial services is greater than ever. Banks and insurance companies in Romania have made significant progress in this respect, but more than half of the players in the system still don’t offer their customers the ability to open a package of financial services remotely, including current account, debit card and mobile banking”, stated Vladimir Aninoiu, Technology Director within Deloitte Romania’s Consulting practice.
“Ensuring business continuity is a priority now for all companies. We remain close to our clients, 24/7, in order to quickly find the best solutions, adjusted to the current situation and with long-term impact. We are glad to develop the technology of the future and bring it to the present”, stated Teodor Blidarus, CEO FintechOS.
Within the Deloitte-FintechOS strategic partnership, the technology team in Deloitte Romania’s Consulting practice manages the customization and the implementation of the digital transformation solutions based on FintechOS’s technology. The technology created by FintechOS allows banks and insurance companies to improve customer experience by providing a fully digital interaction through the intelligent automation of processes, as well as by creating hyper-personalized products and services.
About Deloitte
Deloitte provides worldwide audit, consulting, legal, financial advisory, risk advisory, tax and related services to public and private clients spanning multiple industries. Deloitte serves four out of five Fortune Global 500 companies through a globally connected network of member firms in more than 150 countries and territories, bringing world-class capabilities, insights, and high-quality service to address clients' most complex business challenges. Deloitte's goal is to make an impact that matters through its more than 312,000 professionals.
Deloitte Romania is one of the leading professional services organizations in the country providing, in cooperation with Reff & Associates, services in audit, tax, legal, consulting, financial advisory, risk advisory, business processes as well as technology services and other related services, through more than 1,700 professionals.
Please see www.deloitte.com/ro/about to learn more about the global network of member firms.
© 2020. For information, contact Deloitte Romania
About FintechOS
FintechOS (www.fintechos.com) is a TaaS (Technology as a Service). They believe easy access to finance is as essential as electricity, water and education. Their mission is to change the way people experience and engage with financial technology by putting automation and personalisation at the heart of innovation, transforming the digital customer experience quickly and affordably. To do this FintechOS have a hub of 20+ pre-packed automation processors, 150 integrated data sources and 50+ open source apps, ready to go. These APIs and core product business solutions work with Salesforce, Adobe, Oracle and other proven tools. Automating this layer with FintechOS technology delivers intelligent business automation in weeks, not months or even years.
Their portfolio of global clients includes NN, ERSTE, Vienna Insurance Group, Orange Money, Hyperion Group, TBI Bank, Transylvania Bank or Idea Bank. Some of the most prestigious venture capitals in Europe support FintechOS. FintechOS has offices in London, Amsterdam, Vienna, Copenhagen and Bucharest and is expanding its operations to the United States and Asia in 2020.
